Jackpot Joy Casino

Overview

Jackpot Joy are well-known in the UK thanks to an extensive TV campaign featuring everyone’s favourite Carry On/Bartender – Barbra Windsor promoting their Bingo Room. They make their own software for both the Bingo and Casino sides of their operation, but you will need Flash to play, as there’s no download option.

Licencing & Security

Main Licence:- Gibraltar

Independent Certifications:- none

The company that operates Jackpot Joy is licenced in Gibraltar – a highly regarded gambling regulator, host to top industry names like 32Red and bet365.

Another non-tangible form of security is that which comes through being operated by a company within the Gamesys group – who are an award winning online gambling operator, with several other well known brand casinos under their belt. (They operate Virgin Games and Caesar’s Bingo and Casino offerings).

With the intense competition in this industry, you don’t win awards by being crap. Awards include EGR’s Customer Service operator of the year 2012 and Innovation in Slots 2013 amongst others, so you can be confident of a good experience at a casino powered by Gamesys, particularly if it’s one of their flagship brands like Jackpot Joy is.

Software & Services

Main Software:- Proprietary

Other Services:- Instant Play Casino - Bingo

As we’ve noted earler in this review, Jackpot Joy’s focus is on their Bingo offering, and so there’s not much in the way of other services, but that’s kind of the point here. There are Bingo Rooms and slots/casino games to play whilst you’re waiting.

On Jackpot Joy, these are limited to Gamesys’s own games, however on other casinos run by Gamesys, such as Virgin Casino, there are games from other providers such as Microgaming and IGT. (Interestingly, Gamesys’s slot games are also available to play on Facebook, although for now, these are free to play only.)

Banking

Deposit Options:- Credit Card - Debit Card - NETeller - PayPal - UKash

Withdrawal Options:- Credit Card - Debit Card - NETeller - PayPal - UKash

The casino supports mainstream payment options, focusing on Debit/Credit cards, PayPal and NETeller. Targeting the UK as they do, there’s not much need to support the lesser known/used e-wallets since most customers will have access to one of the above and there aren’t any restrictions in the UK re dealing with casinos/sportsbooks.

Withdrawals can take up to 24 hours to be processed by the team at Jackpot Joy, and then after that you’re in the hands of your selected payment method. As usual, PayPal and NETeller are the fastest methods, being processed instantly (following approval by the accounts team).

Customer Support

Customer Support Options:- e-mail - freephone - live chat

Customer Support Team Availability:- 24/7

Customer Support is available 24/7 and they even won an award for it back in 2012 :)

The team is contactable, as you would expect, via all the standard means of communication including: live chat, email and freephone contact number. There’s also a searchable FAQ section – by the way, there’s no results page, rather the ‘Most Popular Questions’ links just below the search box update with links relevant to what you searched.

VIP scheme

There’s a VIP scheme in place at Jackpot Joy – as standard, members will receive enhanced bonuses and promotions, and as you become a more valued player, this will extend into gift packages, experiences and treats, events and more.

Summary

Jackpot Joy is one of the top places to go if you’re a fan of Bingo. That’s what they focus on, and they do it well. You’ll find some slots here that you won’t find anywhere else, but it is a fairly limited collection compared to what you can find at other top casinos. That said, with great customer service, and the security that comes with a recognised brand, this is still a great choice if you don’t need a wide variety of games to keep you happy.