Voted “Best Online Casino” in the Casinomeister awards every year from 2003 to 2009 probably says it all, so no surprise that 32Red is the benchmark for all online casinos. I’ve been a player here for 4 years and their treatment of players is excellent. They recently improved the signup bonus and the invite-only “Club Rouge” VIP program, which rewards loyal players with a variety of extras each month including a bigger monthly bonus. Unusually, 32Red online casino will also process cashouts to credit cards where the credit card company allows this, a welcome addition to the many other banking options. There are stacks of games & an autoplay and “expert mode” (strategy) function for certain games. One of the few online casinos where loyal players feel valued and where I spend most of my gambling time. A download and flash casino is available and the download version now includes Microgaming’s excellent slot tournaments section.
(see also: 32Red Player Review)
Now offering Pound, Dollar AND Euro options within the software. No longer accepts US players.
32Red is a Microgaming casino with a deserved good reputation and while suited to everyone is suited very well to High Rollers (read on). Banking options are limited (see below) but the system works well and fast. The only thing that is a little odd is that when you withdraw, it sends the money back to the source of the last deposit – there is no option to choose between say NETeller and a Debit card. However, if you email the excellent support team, they will alter this by request. Also worth noting is that, subject to credit card company restrictions, 32Red casino can process withdrawals back to a Credit Card in some instances. Additionally, the 32Red casino cashout policy is that if a player requests a cash-in before 4am GMT then it will be processed that day for you. Debit and credit cards are done the next banking day.
Live support is provided through the casino interface and worked well when tested. This is the best way to request your bonus – be it the signup or monthly and its credited straight away. Note however, that you need to request the bonus while the deposit that it’s matched to is still in the account. We also tested a deposit request via email and this was promptly delivered. Every month there is a 100% loyalty bonus available up to a maximum of $50 – if you are a high roller then its �132 through their “Club Rouge” VIP program which is, unusally, by invite only.
32Red also has the option to run the software in a window rather than full-screen. This increases the speed of delivery, particularly on the 5-reel, 9-payline slots, as there is less graphical information for your PC to push out. Its a nice looking casino (many see it as primarily a UK casino but in fact it’s user base is largely a combination of US and European players), and you feel all along that the whole operation is very professional. They even procured the services of Patsy Kensit as the dealer and face of 32Red.
If like me you hate the “Reverse Withdrawal” facility (which by default is set to 4 hours at the 32Red casino) you can email support and they will bring it down to 1 hour for you. The support is renowned for being very, very good…they definately seem to care about their reputation with players…which makes a pleasant change!
UPDATED 10/10/11: Added TV advert video