Bet365 are one of the leading bookmakers (sportsbooks) in the UK and have been around in one form or another since the 1974 – long before the rise of online gambling. This means that they have decades of experience which have all been put to good use in designing and operating one of the best casinos that you’ll find online.
Licence & Independent Testing
Licenced by the Gibraltar Regulatory Authority, bet365’s casino is located within a UK whitelist jurisdiction. This, along with its well-deserved reputation, means that it is a very safe casino to play at. Its pay-out percentages are independently reviewed by Technical Systems Testing (a well-known provider of such things), and at the time of writing, these stand at over 97% overall.
Customer Service & Support
As you might expect from a casino as big as bet365, their customer support is top notch. Available 24/7, with options ranging from the standard e-mail and telephone helplines, a very nice ‘call back’ option – all the way down to old school fax and snail mail. You can also chat online with one of their team whilst you’re on their site.
Software & Playing Options
Bet365 utilise Playtech’s software for their main casino page, but they also have a ‘Games’ section, where they have a whole pile of games (including table games) that are from other software providers such as Microgaming, Wagerworks and Cryptologic.
There are also a number of different ways that you can actually get on and play. There are the standard downloadable and instant play options, but you also have the choice to have a live dealer for Baccarat, Blackjack, Roulette and Sic Bo. In addition, bet365 have a mobile casino, though the options available to play are severely limited in comparison to the regular website.
There are many options available for both depositing and withdrawing funds. These cover the major payment methods such as credit/debit cards, NETeller, PayPal, bank transfers and cheques. Of note, the NETeller withdrawals can take as little as an hour to process. Bet365 use encryption from Thawte to secure your personal information when you deposit or withdraw funds from the cashier.
Bonuses & Promotions
Bet365 have a number of bonuses and promotions available, for both new & existing customers.
For a limited time (until 31/12/11), new players can get a 150% match bonus, up to £150. In order to qualify, you have to deposit a minimum of £10, and there is a play-through requirement of 20 times though. However, if you are willing to forfeit your bonus balance and any winnings, the deposit amount can be recovered.
£3,000 Bonus Bundle
This promotion runs until 31st December 2011, and lets you claim a 20% match bonus from a minimum deposit of £50 up to a maximum of £200. This is available once per day, but there is a 25x play-through requirement attached to the money. See terms and conditions for more details.
Game specific bonuses
There are a number of bonuses available for specific games. Bet365 update these promotions regularly, so be sure to check back for new deals.
As with nearly all casinos – both on and offline – bet365 has a VIP scheme for its best customers. There are 4 levels, each with increasing benefits (such as a personal manager at ‘Gold’ status), however, the top ‘Diamond’ level is by invitation only.
Bet365 is a great casino to play at. We’ve focused on their casino in this review, but they also offer sports betting (including the ability to bet whilst the game is still ‘in-play’), poker, bingo and more. All of these services are available from one customer account, making your life as a player much easier.
With a fantastic reputation, quality customer service and an easy to use site, there’s not much more that you can ask for from an online casino.
UPDATED 10/10/11: TV advert video added. Bonus/Promotions info updated.