Supercasino.com may be a familiar name to those of you based in the UK since they are the casino that runs on Channel 5 from midnight. As you’ll see in the review below, Supercasino is one of the more reputable places out there to play at, and if you like live dealers, then you’re going to love Supercasino (don’t worry if not, they do have slots and other table games for you to play on too!)
Licencing and Security
Supercasino is licenced by the Alderney Gambling Control Commission. This is a whitelisted jurisdiction and one with a good reputation (other casinos licenced by Alderney include: Sky Vegas, Virgin Casino and Paddy Power).
As mentioned above, Supercasino are live every night on Channel 5 in the UK, so that brings with it a level of familiarity which is also important in making you as a new player feel comfortable depositing there, well at least if you are based in the UK that is.
The company that owns Supercasino – NetPlayTV is a company listed on London’s AIM stock exchange, which means that they are subject to certain rules and regulations. The one that will help put players mind at ease is the annual company audit, which checks the ability of the company to continue to operate for at least one year in the future – so you can rest assured that (while not 100% guaranteed), it’s likely they’re going to be around for a while.
The main software in use in the online casino is from Playtech. However, the download casino software is not available – all games are played via the website. This means that not all of the Playtech games are available to you, but since the focus here is more on the live games (both TV and via the web), it’s not the end of the world; unless there’s a specific slot you like to play that’s missing.
Live TV Games Supercasino’s unique selling point is their televised live games. You can access these all day either via streaming it from their website or their dedicated Sky channel (866). However the Channel 5 shows are only from midnight until 4am, so good news for all you night owls out there (not so much if you have to be up early!)
The live roulette games utilise wheels made by Cammegh. No? us neither. Turns out though that these are the guys that make the roulette wheels that you find in the world’s top gambling hotspots. Customers include the likes of Caesar’s, The Venetian and many more names that you’d recognise.
Live Dealers In addition to the TV live shows , you can also access live dealer games via Supercasino’s website.
Mobile Supercasino offer mobile games, again from Playtech, which can be downloaded to your phone, or accessed via its internet connection. Unusually for a mobile casino, you can also play Live Roulette on your phone!
Supercasino.com takes most common types of payment methods, including:
|Visa Electron||Maestro||Maestro UK (Switch)|
|Instadebit||Skrill (was Moneybookers)||UKash|
Minimum deposit is £20, and there’s a maximum of £3,000, though you can make multiple deposits if you wish. Withdrawals are similar – minimum is £20 and maximum in one transaction is £5,000. As usual, withdrawal method timings will vary between each one, but they say that “… Withdrawals are normally processed after 48 hours. Once we have processed the payment(s), they will clear into your nominated account within 3 – 5 working days…”
The customer support team are available 7 days a week, though the hours are limited to
- Monday to Friday – 9am to 3am
- Saturday and Sunday – Midday to 3am
All the options that you would expect are present – Telephone, e-mail, live chat and snail mail. There’s no fax number, but not many people use faxes anymore, so not a big omission.
With a number of factors contributing (licenced by Alderney, parent company is listed on London’s AIM stock exchange, a well-known brand), Supercasino is no fly by night operation, and although nothing is guaranteed in life, it is one of the safer casinos to play at. Possibly not your casino if you like slots – the choice is fairly limited, but that’s because their focus is on live games, and if live games are your thing, then Supercasino is the place for you.